Help through Hardship helpline

A friendly adviser can help you get the support you need if you’re struggling to afford essentials like food, heating and toiletries. They can advise which benefits you’re entitled to, guide you through any claims, and help you with emergency issues.

If you’re feeling overwhelmed or struggling to cope, we can also refer you to Mind’s Infoline. Their advisers will provide support and information to help you take care of your wellbeing.

What is the Help through Hardship helpline?

The Help through Hardship helpline is a free phone service delivered in partnership with Citizens Advice. Their friendly advisers have already helped thousands of people who are worried about money and are here to help you access the support you need.

How it works

They’ll ask about your circumstances so they can understand your situation and support your wellbeing. They can help you get the support you need if you’re struggling to afford essentials like food, heating and toiletries. If you, or someone you know, is struggling with money, they can help.

They can:

• Assess which social security payments you may be entitled to
• Help you with social security claims
• Identify any grants you may be able to get
• Help you access emergency support if you can’t afford the essentials
• Refer you to Mind’s Infoline for mental health information and support

How to access Help through Hardship

If you’re experiencing hardship, you’re not alone. They’ll work with you to help you find a way forward.

Call the free, confidential helpline on 0808 208 2138 to speak to a friendly adviser.

Open Monday to Friday, 9am-5pm. Closed on public holidays.

Support with accessing Help through Hardship

If you have difficulties communicating on the phone, require translation or British Sign Language interpretation, the below options can help you.