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Online signposting

When you visit a foodbank you might also need help with other concerns and challenges.

Low income and benefits

Citizens Advice offers information about benefits, debt and housing. Contact your local branch:
Southend: Citizens Advice Southend 0344 4770808
Rochford: 0808 278 7877

Turn2us is a national charity that provides financial support to help people get back on track. The Turn2us website includes a benefits calculator and information about other financial help you could apply for.

Healthy Start provides extra help for families with children under 4, or if you are pregnant. You can get vouchers to buy fresh milk, fruit and vegetables. Visit the website to see if you qualify.


Utility bills

If you are having problems paying your utility bills, you can contact these agencies to help you pay or reduce the amount you are paying:

LEAP is a free service that helps people reduce their energy bills 0800 0607567

Essex & Suffolk Water can offer options for reducing or changing the way you pay your water bills 0345 7820111

Citizens Advice have further resources for help with energy bills, including links to grants available from major energy suppliers to help pay off fuel bill debts


Debt and money problems

If you are having problems with debt, you can contact these agencies for debt advice and support:

CAP (Christians Against Poverty) debt counselling and guidance on managing money and debt 0800 328 0006

Step Change free, independent advice on money, debt stress and how to handle debt, with help online and by phone


Mental health

If you are having problems with your mental health or experiencing addiction, these agencies offer help:

South East and Central Essex Mind Services mental health advice, guidance and counselling services 01702 601123

Therapy for You self-referral to free online and individual support and a range of therapies 01268 739128
The website also provides information for crisis support

Trust Links Growing Together a local independent charity for mental health and wellbeing, offering therapeutic activities, employment training, youth support and more to people living with mental health conditions and for unpaid carers 01702 213134

Southend Young People’s Drug & Alcohol Team for under 19’s with concerns about drugs or alcohol 01702 534300

STARS (Southend Treatment and Recovery Service) help for people who need support with drugs or alcohol 01702 431889


Domestic abuse

If you are worried about someone finding out you are looking at domestic abuse information, Women’s Aid have a safety guide

SOS Domestic Abuse Projects offer support for people currently living in, leaving or seeking help for domestic abuse, including services for women, families with children and men. They also provide information in other languages. Contact directly 01702 302333 or complete a self-referral through  These webpages include a quick exit button if you are worried about someone seeing you looking at this information.

Women’s Aid provide a range of services, including an online instant messaging service and information for how to get help with domestic abuse. The website also links to services for men, young people, people with disabilities and LGBT+ support.

The Salvation Army supports victims of human trafficking and modern slavery, with a 24hr referral helpline 0300 3038151



Shelter provide information about housing, evictions and homelessness, and update their guidance regularly in response to changes made by the government during Covid-19. You can find out more about what you’re entitled to and the latest changes here

Citizens Advice also provide guidance about housing, renting, evictions, arrears and possession orders, as well as offer help through the local Citizens Advice service.

For information about housing costs, rent payments and other residential issues, contact your housing provider or look at the help offered by local housing services.

Peabody and The Southend Floating Support service

South Essex Homes and South Essex Community Hubs

Estuary Housing

Richmond Fellowship and Southend Community Links

Sanctuary Supported Living


Support for parents

Parenting Solo support group for single parent families, A Better Start Start Southend (ABSS hub)  Email [email protected] or telephone 07946 409326

SEND the Right Message provide support services and training for families with special educational needs and/or disabilities in Southend and surrounding areas


Support for pet owners

PDSA (The People’s Dispensary for Sick Animals) can provide free or low cost vet services for pets. Check your eligibility and register with your nearest PDSA pet hospital to get help.


Local services

Livewell Southend provides a directory of local services and activities.

Advice Local connects you with local services and information specific to where you live, with details of free, independent advice organisations who can help you get the information and support that you’re looking for.


Information for people fleeing the war in Ukraine

Advice Local: Ukraine provides a directory of information linked to official UK government advice as well as charities offering resources and help.

Southend Borough Council support and welcome for arrivals from Ukraine.

Rochford Council support for Ukraine.


Frontline professionals

Frontline professionals might also find it useful to download the Can We Help You Further? leaflet as a resource for additional support. Please note this leaflet was printed in 2019 and some services may be limited due to coronavirus restrictions.

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